Masterclass: Effective Customer Feedback Surveys
February 9, 2012
This webinar is open to Growth Members only. Learn more and sign up for Growth Membership.
Customer service remains a great way to differentiate your business, to innovate and to improve products and services. Getting customer feedback is, however, an art.
Join us on 27 March when Kate Tribe of Tribe Research hosts a Masterclass on how to design effective customer feedback surveys.
During this one-hour interactive sessions, we’ll look at:
- The Survey is part of a feedback cycle. How to have a clear aim and develop a communications strategy around it.
- Utilise with whole business. Identify the existing data that you can utilise to increase the value of your survey for your business.
- Do a brand check with your survey. The survey is a communication and feedback tool. What does it say about you and your business?
- Some key questions that are good to ask customers.
- How many participants do you need to get started?
- The basics around incentives. What works and what doesn’t.
Submit your customer service feedback survey for review during the session.
What is a Masterclass?
Masterclasses are small-group sessions that focus on specific member issues and offer practical advice in a hands-on way. Masterclasses are one of the many benefits of Growth Membership and are often conducted by other Growth members who are experts in an area that is needed and wanted.
Watch the December 2011 Masterclass on Effective Website Copy.
Event Details:
Masterclass: Effective Customer Feedback Surveys – National Webinar
| Date: | Tuesday, 27 March 2012 |   |
| Time: | 10.15am for 10.30am – 11.30am AEDT (Check your timezone.) |
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| Venue: | Webinar, from your home or office | |
| Price: | Growth Members: FREE |
This webinar is open to Growth Members only. Learn more and sign up for Growth Membership.
Note: You will need internet access to participate in this Webinar. Call costs may apply if you do not use VoIP (Voice over Internet Protocol).
Your Speaker:
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Kate Tribe, Tribe ResearchKate Tribe is the founder and Managing Director of Tribe Research, an innovative and creative company focusing on accessible ways for business, non-profit and government sectors to grow from a better understanding of their tribe. |
What is a webinar?
A webinar is a web-based seminar. To participate you will need high-speed internet and a USB headset (with microphone). Instructions will be sent to you on receipt of your registration.
Not a member?
Join today and you save hundreds of dollars each year on workshops designed to help you be more successful as a businesswoman. Membership is less than $1 a day! Learn More about Membership Now.
Is this event right for you?
This event is suitable for women who are managing a business and those who are in the Growth stages of business.
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The Business Growth Webinar SeriesThis event is part of the Business Growth series of webinars which are free to those with Growth Member membership to the Australian Businesswomen’s Network. For details on the benefits of Growth Membership, take a look at our Membership Comparison Chart. For details on other webinars – see the Events section on our website or visit our webinar library to access lapsed webinars on-demand. |
What’s Next?
Register below through our secure online shopping system. Upon registration you’ll receive confirmation of your attendance. If you have any questions you can send us an email or, call 1300 720 120. If you are a member, remember to login to get free entry.
BOOKED for Lunch – Pitch Anything
January 24, 2012
Innovative ways to present, persuade and win the deal
Oren Klaff’s unique S.T.R.O.N.G. Method, which he uses in pitches to get ahead of the competition and win the deal is the focus of new book Pitch Anything.
By Setting the Frame; Telling the Story; Revealing the Intrigue; Offering the Prize; Nailing the Hookpoint; and Getting a Decision, he gets results. Each of these tactics can get you where you want to go. Used together, they make a potent cocktail for conquering the deal.
This method helped an investment banker raise $400 million.
Join us on 29 February when Oren Klaff, author of Pitch Anything is our guest for BOOKED for Lunch, webinars with the worlds leading business book authors and thinkers.
Register for this complimentary webinar today.
BOOKED for Lunch Details:
Pitch Anything: Innovative ways to present, persuade and win the deal – National Webinar
| Date: | Wednesday, 29 February 2012 |  |
| Time: | 12.00pm to 1.00pm AEDT (Check your timezone.) | |
| Venue: | Webinar, from your home or office | |
| Price: | FREE
Not able to attend? Confirm your registration and a recording of the webinar will be sent to you after the live event. Note: You will need internet access to participate in this GoToWebinar. Call costs may apply if you do not use VoIP (Voice over Internet Protocol) |
About the Author:
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Oren Klaff, Intersection CapitalOren Klaff is Director of Capital Markets for the investment bank Intersection Capital, where he raises tens of millions of dollars from investors and institutions. Intersection Capital has grown to $250 million of assets under management by using Klaff’s pioneering approaches to raising capital and incorporating neuroscience into its capital markets programs. He is a specialist in financial modeling and the co-developer of Velocity™, a capital markets product that has raised more than $100 million of private equity and venture capital. |
About the Book:
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Pitch Anything:
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Here’s what people are saying about the Pitch Anything formula:
| “Move over Neil Strauss and game theory. Pitch Anything reveals the next big thing in social dynamics: game for business.”
— Josh Whitford, Founder, Echelon Media |
| “If you want to pitch a product, raise money, or close a deal, read Pitch Anything and put its principles to work.”
— Steven Waldman, Principal and Founder, Spectrum Capital |
| “What do supermodels and venture capitalists have in common?
They hear hundreds of pitches a year. Pitch Anything makes sure you get the nod (or wink) you deserve.” — Ralph Cram, Investor |
| “Pitch Anything opened my eyes to what I had been missing in my presentations and business interactions.”
— Louie Ucciferri, President, Regent Capital Group |
| “I use Oren’s unique strategies to sell deals, raise money, and handle tough situations.”
— Taylor Garrett, Vice President, White Cap |
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About the BOOKED for Lunch Webinar SeriesThe BOOKED for Lunch webinar series are free lunch-time webinars that feature bestselling business authors and thinkers. Presented by the Australian Businesswomen’s Network and GoToWebinar these events are open to men and women who seek to expand their business education and to be inspired by thought leaders who will present new trends, big ideas and pose thoughtful questions. To participate all you need is access to the internet. So, book yourself in for the next Booked for Lunch series and get ready for some powerful food for thought. Read more about the BOOKED for Lunch webinar series. Follow news and updates on our dedicated BOOKED for Lunch Twitter page. |
What is a webinar?
A webinar is a web-based seminar. To participate you need internet access. Instructions will be sent to you on receipt of your registration. This webinar is brought to you by GoToWebinar, Web events made easy. Visit GoToWebinar and start your free 30 day trial today.
IMPORTANT – LIMITED SPACES ON THE DAY
Your registration today indicates your intention to attend. This event is a free event. We therefore expect a percentage of those that register to not attend on the day. With this in mind, the ABN/Citrix GotoMeeting will oversell the event. We recommend you login early on the day (lines will open approximately 15 minutes before the webinar commences) for the best chance of securing your place. In the event that you arrive at a time when the capacity has been reached you will not be able to attend the live session. You will however be sent a link to the recording of the webinar.
It’s Rising Time: Reach Your Financial Dreams
January 13, 2012
What does it really take to reach your financial dreams?
Some people will say you can do it it quickly, with little pain and effort. But few will tell you the real story of how their built their own wealth over time and what it took.
It’s Rising Time! is a new book for women who have a vision for what they want in life and who are willing to do what it takes to turn that vision into a reality.
Join us on 22 February when Kim Kiyosaki is our guest on a special webinar.
Kiyosaki’s own unique style has won her friends and fans the world over. In this webinar, she’ll explain what it really takes to go from wherever you are financially today to where you want to be.
This webinar will look at:
- Why money doesn’t make you rich and what does
- Where to start on your way to reaching your financial goals
- Two life-changing words that can shape the course of your financial future
- When debt is a good thing
- The pros and cons of owning your own business
- … and a lot more!
We’ll share candid stories from women who have been through the good, the bad and the ridiculous — and the lessons they learned.
Click here to register for this special webinar. Remember to login for your member discounts.
Event Details:
It’s Rising Time: Reach Your Financial Dreams – National Webinar
| Date: | Wednesday, 22 February 2012 | |
| Time: | 10.15am for 10.30am – 11.30am AEDT | |
| Venue: | Webinar, from your home or office | |
| Price: | Growth Members: FREE | |
| StartUp Members: FREE | ||
| CommunityPlus Members: $35 | ||
| Community Members: $39 | ||
| Non-Members: $39 |
Members – Login to get your discount. Not a member? Join today and save over $390 in webinars each year!
Not able to attend? Complete your registration and a recording of the webinar will be sent to you after the live event.
Note: You will need internet access to participate in this Webinar. Call costs may apply if you do not use VoIP (Voice over Internet Protocol).
Guest Speaker:
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Kim Kiyosaki, authorKim Kiyosaki, author of the international bestseller Rich Woman continues to inspire, educate and empower women around the world with It’s Rising Time! She is a successful entrepreneur and seasoned investor with a lifetime of experience in business, real estate and investing. Kim is a self-made millionaire and sought-after speaker who is passionate about providing a positive learning environment for financial education for women. |
About the Book:
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It’s Rising Time!
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What is a webinar?
A webinar is a web-based seminar. To participate you will need high-speed internet and a USB headset (with microphone). Instructions will be sent to you on receipt of your registration.
Not a member?
Join today and you save hundreds of dollars each year on workshops designed to help you be more successful as a businesswoman. Membership is less than $1 a day! Learn More about Membership Now.
Is this event right for you?
This event is suitable for women in all stages of business.
The StartUp Success Webinar Series
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This event is part of the StartUp Success series of webinars which are free to all members of the Australian Businesswomen’s Network. For details on the benefits of Membership take a look at our Membership Comparison Chart. For details on other webinars – see the Events section on our website. |
What’s Next?
Register below through our secure online shopping system. Upon registration, you’ll receive confirmation of your attendance. If you have any questions you can send us an email or, call 1300 720 120. If you are a member, remember to login to get free entry.
Entrepreneurs’ Roundtables February 2012 – Sydney, Melbourne, Brisbane
December 22, 2011
Facilitated Session for Growth Members
These events are open to Growth Members Only. Learn more about Growth Membership.
Australian Businesswomen’s Network Growth Members are invited to attend the next quarterly Entrepreneurs’ Roundtable. This facilitated session is an opportunity for women to address and discuss business issues and to focus the direction of their business development.
The Entrepreneurs’ Roundtables are facilitated to bring to light key issues to be brainstormed and are forums for business brainstorming, collaboration and shared experiences.
We believe that nobody understands the issues faced by business owners more than others that ‘walk in their shoes.’ Meeting content focuses on strategic input into the member businesses and varies depending upon their interests and needs between Roundtables. You’ll have the opportunity to bring up ‘burning’ issues to be discussed.
The Roundtables provide a confidential, non-competitive environment. Participation is on a first-come, first-served basis and places are limited.
Want to Attend the Roundtables? Not a Growth Member?
Learn more and sign up for Growth Membership.
What current Growth Members have to say…
Watch some of the ABN’s Growth Members talk about the benefits they have received from Growth Membership in this testimonials video, recorded at our May 2011 session in Sydney.
Event Details:
Entrepreneurs’ Roundtables – Sydney, Brisbane, Melbourne
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| PRICE: | There is no cost to attend. Bookings are essential. Limited places.
(*Growth members: login to register for this event.) |
These events are open to Growth Members Only. Learn more about Growth Membership.
To register, contact our office on 1300 720 120 or check your inbox for an e-invitation.
We look forward to having you attend and to your sharing in the giving and receiving of inspiration, knowledge and the sharing of experiences.
About Your Facilitator:
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Suzi Dafnis - Australian Businesswomen’s NetworkThese sessions will be facilitated by Suzi Dafnis, Community Director of the Australian Businesswomen’s Network. |
Are you ready to take your business to the next level?
December 15, 2011
MentorNet will help you get there!
Consider the Top 10 Benefits of the MentorNet mentoring and training program for businesswomen:
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Comprehensive Training in Core Business Skills |
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Over a six-month period (with a small time commitment of 1 to 2 hours per week), you will learn the core skills required for growing your business, including Business Planning, Finances, Marketing, Human Resources, Information Technology and Business Performance Management. |
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A Detailed Business Plan |
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Whether you already have a business plan or need help in formulating one, by the end of the program you will have a detailed plan that has been analysed and revised based on input from several trusted professionals. |
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Mentor and Peer Support |
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Over a six-month period (with a small time commitment of 1 to 2 hours per week), you will learn the core skills required for growing your business, including Business Planning, Finances, Marketing, Human Resources, Information Technology and Business Performance Management. |
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Increase Confidence |
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For many participants, the most valuable benefit of MentorNet is their increased sense of confidence as a business leader. Although it’s normal for novice businesswomen to second-guess their daily decisions, a lack of self-confidence often hinders progress. With the clear direction and assurance provided by MentorNet, you can forge ahead with confidence. |
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Maximise Profit |
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A line-by-line review of your budget will eliminate waste and maximise profitability. And don’t worry about privacy when it comes to your budget; all mentors sign a confidentiality agreement. What happens in MentorNet stays in MentorNet. |
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Overcome Obstacles |
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Sometimes all it takes is a fresh point of view to solve long-standing problems (and sometimes we don’t recognise our problems until others point them out). Expert advice from industry leaders and experienced mentors will help you to overcome all obstacles to business growth. |
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Never Leave Your Desk |
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The pioneering MentorNet program was designed for your convenience. Using our innovative web applications, you can view presentations and webinars, interact with mentors and peers, and advance through your training modules — all from the comfort of your home or office! |
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Cutting-Edge Technology |
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As long as you have the Internet, then you’ll have access to our interactive webinars, teleconferences, and MentorNet resources (templates, checklists, private MentorNet website) that will keep you up-to-date on best practices in all areas of business. |
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Community Building |
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Collaboration is key to MentorNet. You will not only collaborate with your mentor and peers, but you will also become part of a larger community of like-minded businesswomen. Many participants leave the program with invaluable contacts for future vendors, employees, or partners. MentorNet makes networking easy. |
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Prepare for Growth |
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MentorNet is much more than a guide for establishing your business. Growth is the goal. By the end of the program, you will be ready to take your business to the next level! |
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You will study the best practises in marketing, business planning, finances, human resources, technology and business development (learning from expert presenters) in a collaborative program designed specifically for women business owners.
The 2012 MentorNet program starts 12 June.
Applications are now being accepted. Learn more about the program here.
ABN Members save a significant amount of $$$ towards their MentorNet tuition.
Not sure if you’re MentorNet ready?
Register now for a free consultation to find out if the program is right for you.
Watch the Me & My Mentor information session webinar.
